Start Your Remote Support Session
Already have a booked remote support appointment? Use this page when Andy asks you to connect.
Connect to Suffolk Tech Care
Your remote support session lets Andy securely view and work on your Windows PC or laptop while you remain in front of the computer.
Wait for Your Appointment
Andy will give you the information needed to start the remote support session at your booked appointment time.
Enter Your Session Details
Enter the session information provided by Andy into the secure Zoho Assist connection box below.
Approve the Connection
Follow the instructions shown on your screen. You may be asked to download or open the Zoho Assist support application and approve the connection.
You Stay in Control
You can see what is happening on your computer throughout the session.
You Approve the Connection
Remote access only starts after you follow the connection instructions and approve the session.
You Can See What Andy Is Doing
Your computer remains in front of you and you can see the work being carried out during the appointment.
Your Passwords Stay Private
If a password, PIN or verification code is required, you enter it yourself.
Sessions Are Appointment Only
Only use this page when you have a confirmed Suffolk Tech Care remote support appointment.
Important Security Reminder
Only start a remote support session when you have a confirmed appointment with Suffolk Tech Care and Andy has asked you to connect.
Suffolk Tech Care will never ask you to send your password, Windows PIN, banking password, card PIN or verification codes.
Having Trouble Connecting?
If the connection process does not work first time, stay on this page and follow the instructions Andy gives you during your booked appointment.
View Remote Support Services